TITLE III TOWNS, CITIES, VILLAGE DISTRICTS, AND UNINCORPORATED PLACES
CHAPTER 53-C FRANCHISING AND REGULATION OF CABLE TELEVISION SYSTEMS BY CITIES AND TOWNS
Section 53-C:3-e
53-C:3-e Recording of Subscriber Complaints. –
I. Every cable television system operator shall keep a record or log of all written complaints received regarding quality of service, equipment malfunctions, billing procedure, employee relations with customers and similar matters. Such records shall be maintained for a period of 2 years.
II. Such record shall contain the following information for each complaint received:
(a) Date, time, nature of complaint;
(b) Name, address, telephone number of complainant;
(c) Investigation of complaint;
(d) Manner and time of resolution of complaint; and
(e) If the complaint regards equipment malfunction or the quality of reception, a report indicating corrective steps taken, with the nature of the problem stated. Every cable television system operator shall make the logs or records, or both, of such complaints available to any authorized agent of the franchising authority upon request during normal business hours for on-sight review.