TABLE OF CONTENTS

 

CHAPTER Omb 400  OFFICE OF THE LONG-TERM CARE OMBUDSMAN

          PART Omb 401  PURPOSE AND SCOPE

                  Section Omb 401.01  Purpose

                  Section Omb 401.02  Scope

 

          PART Omb 402  DEFINITIONS

                  Section Omb 402.01  Definitions

 

          PART Omb 403  COMPLAINT PROCESS

                  Section Omb 403.01  Complaint Process

 

          PART Omb 404  DISCLOSURE OF IDENTIFYING INFORMATION AND REFERRALS TO OTHER AGENCIES

                  Section Omb 404.01  Confidentiality and Disclosure of Complaint and Resident Information

                  Section Omb 404.02  Complaints from Personal Observation by Ombudsman Staff

                  Section Omb 404.03  Accessing Resident Records

                  Section Omb 404.04  Referrals

 

          PART Omb 405  INVESTIGATION OF COMPLAINTS

                  Section Omb 405.01  Investigations

                  Section Omb 405.02  Completion of the Investigation and Determinations

                  Section Omb 405.03  Notice of Determination of Complaint

                  Section Omb 405.04  Complaint Follow-up Visits

                  Section Omb 405.05  Retaliation Prohibited

 

          PART OMB 406  CASE RECORDS

                  Section Omb 406.01  Complaint Case Records

                  Section Omb 406.02  Disclosure of Information or Records

 

          PART OMB 407  DELEGATION OF POWERS AND DUTIES

                  Section Omb 407.01  Delegation to Long-term Care Ombudsman Representatives

                 

          PART Omb 408  CONFLICT OF INTEREST

                  Section Omb 408.01  Conflict of Interest

 

          PART Omb 409  REPORTING AND REVIEW

                  Section Omb 409.01  Reporting and Review

 

          PART Omb 410  ADVISORY COMMITTEE

                  Section Omb 410.01  Membership

 

          PART Omb 411  CERTIFIED OMBUDSMAN VOLUNTEER PROGRAM TRAINING AND SUPERVISION

                  Section Omb 411.01  Volunteers

                  Section Omb 411.02  Training and Supervision