TABLE
OF CONTENTS
CHAPTER Omb 400
OFFICE OF THE LONG-TERM CARE OMBUDSMAN
PART Omb 401 PURPOSE AND SCOPE
Section Omb 401.01 Purpose
Section Omb 401.02 Scope
PART Omb 402 DEFINITIONS
Section Omb 402.01 Definitions
PART Omb 403 COMPLAINT PROCESS
Section Omb 403.01 Complaint Process
PART Omb 404 DISCLOSURE OF IDENTIFYING INFORMATION AND
REFERRALS TO OTHER AGENCIES
Section Omb 404.01 Confidentiality and Disclosure of Complaint
and Resident Information
Section Omb 404.02 Complaints from Personal Observation by
Ombudsman Staff
Section Omb 404.03 Accessing Resident Records
Section Omb 404.04 Referrals
PART Omb 405 INVESTIGATION OF COMPLAINTS
Section Omb 405.01 Investigations
Section Omb 405.02 Completion of the Investigation and
Determinations
Section Omb 405.03 Notice of Determination of Complaint
Section Omb 405.04 Complaint Follow-up Visits
Section Omb 405.05 Retaliation Prohibited
PART OMB 406 CASE RECORDS
Section Omb 406.01 Complaint Case Records
Section Omb 406.02 Disclosure of Information or Records
PART OMB 407 DELEGATION OF POWERS AND DUTIES
Section Omb 407.01 Delegation to Long-term Care Ombudsman
Representatives
PART Omb 408 CONFLICT OF INTEREST
Section Omb 408.01 Conflict of Interest
PART Omb 409 REPORTING AND REVIEW
Section Omb 409.01 Reporting and Review
PART Omb 410 ADVISORY COMMITTEE
Section Omb 410.01 Membership
PART Omb 411 CERTIFIED OMBUDSMAN VOLUNTEER PROGRAM
TRAINING AND SUPERVISION
Section Omb 411.01 Volunteers
Section Omb 411.02 Training and Supervision